Me Cure Healthcare Limited, was established in 2009 and is headquartered in Nigeria with 7 healthcare diagnostic centers including an eye center which is a state of the art ophthalmic clinic used to diagnose, treat and perform vision related surgeries.
We are recruiting to fill the position below:
Job Title: Guest Relations Officer (Customer Service Officer)
- The guest relations officer serves as the first point of contact in the facility and must be proactive in proffering solutions to clients’ needs.
Duties and Responsibilities
- Serves as the first point of contact in the facility.
- Applies initiative to attend to new and follow up patients and regulate activities relating to patients’ welfare.
- Coordination and conducting of clients.
- Assist every other department in being receptive to the needs of the clients.
- Provides feedbacks from clients.
- Taking care of all matters related to clients from their arrival to their exit.
- Monitoring of clients throughout their stay within the facility.
- Registering of clients and keeping of clients’ records.
- Welcoming of clients and bids them farewell as they leave.
- Assists clients in booking schedules and appointments.
- Making enquiries for clients and assisting them with their needs.
- Possession of a bachelor’s degree/Higher Level Diploma OR Ordinary Level Diploma in Social Sciences or any related field.
Knowledge and Skills Required:
- Knowledge of efficient customer service
- Proficient in English Language.
- Excellent communication and interpersonal skills.
- Proficient in the use of Microsoft Office tools.
- Knowledge of clerical and administrative procedures.
- Good customer relationship.
- Must not disclose patient information to unauthorized persons.
- Work requires standing/sitting and/or walking for extended periods of time.
- Work requires talking for long periods of time.
- Professional experience of at least one (1) year.
How to Apply
Interested and qualified candidates should send their Applications and CV’s to: email@example.com
Application Deadline 15th April, 2017.
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