Customer Service Officers at Me Cure Healthcare Limited

Me Cure Healthcare Limited, was established in 2009 and is headquartered in Nigeria with 7 healthcare diagnostic centers including an eye center which is a state of the art ophthalmic clinic used to diagnose, treat and perform vision related surgeries.
We are recruiting to fill the position below:

Job Title: Guest Relations Officer (Customer Service Officer)
Location:
Lagos
Department: Operations
Job Purpose

  • The guest relations officer serves as the first point of contact in the facility and must be proactive in proffering solutions to clients’ needs.

Duties and Responsibilities

  • Serves as the first point of contact in the facility.
  • Applies initiative to attend to new and follow up patients and regulate activities relating to patients’ welfare.
  • Coordination and conducting of clients.
  • Assist every other department in being receptive to the needs of the clients.
  • Provides feedbacks from clients.
  • Taking care of all matters related to clients from their arrival to their exit.
  • Monitoring of clients throughout their stay within the facility.
  • Registering of clients and keeping of clients’ records.
  • Welcoming of clients and bids them farewell as they leave.
  • Assists clients in booking schedules and appointments.
  • Making enquiries for clients and assisting them with their needs.
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Qualifications/Requirements
Education:

  • Possession of a bachelor’s degree/Higher Level Diploma OR Ordinary Level Diploma in Social Sciences or any related field.

Knowledge and Skills Required:

  • Knowledge of efficient customer service
  • Proficient in English Language.
  • Excellent communication and interpersonal skills.
  • Proficient in the use of Microsoft Office tools.
  • Knowledge of clerical and administrative procedures.
  • Good customer relationship.

Confidentiality:

  • Must not disclose patient information to unauthorized persons.
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Working Conditions:

  • Work requires standing/sitting and/or walking for extended periods of time.
  • Work requires talking for long periods of time.

Work Experience:

  • Professional experience of at least one (1) year.

How to Apply
Interested and qualified candidates should send their Applications and CV’s to: hr@mecure.com.ng

Application Deadline 15th April, 2017.

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