Deputy Manager – Client Service at a Digital Marketing Agency – Hamilton Lloyd and Associates

Hamilton Lloyd and Associates – Our client, is a Global Digital Marketing Agency, due to internal vacancies, they are seeking applications to fill the vacant position below:

Job Title: Deputy Manager – Client Service

Location: Lagos
Duration: 30/03/2017 – 07/04/207

Job Purpose

  • The Deputy Manager – Client Service shall develop a professional working relationship across multiple clients with the goal of maximizing the financial potential of each client.
  • He / she will be gauging the growth potential of each client in order to retain clients and act on key growth opportunities.

Job Responsibilities

  • Shall be main contact for all clients and will be entrusted with the client service as well as project management roles.
  • Responsible for the execution of client strategies and management of the business relationship at mid management levels.
  • Working with a account managers and media planners to assess client/brand problem(s) and setting the right objectives (business, marketing, communications, and media)
  • Project manage the execution of client briefs, ensuring that projects are delivered on time, within budget and continuously ensuring agency efficiencies and profit margins are delivered.
  • Executing and implementation of project plan from start to finish.
  • Assess the current client relationship and compile core reports for presentation to reporting line.
  • Producing billings reports every three months.

Main Responsibilities
Client and Account Management:

  • A deep understanding of the clients’ industries/business areas.
  • Build strong client relationships at mid to senior levels.
  • Deepen the client relationship with the goal of understanding the client’s objectives and assisting the client in reaching their internal targets.
  • Work closely with the strategist to ensure client briefs are correctly distilled and the information is transferred into the business brief.
  • Business objectives and KPI’s will need to be established and agreed upon by the agency and the client.
  • Write, assemble and present proposals to clients.
  • Be proactive with research and proposals to clients.
  • Reviewing of agency work, ensuring that outputs meet client briefs and feedback, both written and verbal.
  • Leading and writing agenda’s for client meetings.
  • Having knowledge of long term development projects.
  • Quality assurance of work delivered to client.
  • Digital Media process & campaign management on integrated projects
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Project Management:

  • Need to ensure all projects are managed professionally, deadlines are reached on time and financial targets are met.
  • Attend new project briefings.
  • Project scope documents will need to be completed before compiling costing estimates.
  • Ensure the client agrees to the costing estimate and signs the scope document before resource scheduling can take place.
  • Project plan must be completed in Smartsheet.
  • Briefing documents as well as verbal briefings must take place to ensure all the parties involved are aligned before the project commences.
  • Highlight any risks before the project commences.
  • Manage a junior project manager.
  • Drive successful implementation of all project management responsibilities.

New Business:

  • Depending on client portfolio, working on new business development opportunities.
  • Service the needs of the client, in the process of achieving internal goals

Reporting:

  • Work closely with the client to ensure the agency supports the client up until the final campaign report.
  • Coordinate weekly and monthly reports.

People:

  • Constantly motivate and develop team members.
  • Provide evaluation of team members to the line-managers.
  • Provide succinct feedback on client requirements to broader team i.e. Planners and Specialists and Account Managers.
  • Be able to communicate and lead internal briefing workshops and to be able to clearly understand campaign / brief objective.
  • Reach out to the Lead Business Unit Director for mentorship on key issues
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Man Specification

  • Education: B.Sc Degree in Marketing, Advertising or Media.
  • Experience: Minimum of 5 years of digital media experience within a digital agency.
  • Proven track record in account management (3 client / brand references)
  • Working with brands and brand building
  • Character: Candidates should be the following:
  • Ambitious
  • Customer and solution focused
  • Goal oriented
  • Passionate about what we do
  • People person with people management skills in a multicultural environment
  • Time management

Required Competencies /Skills:

  • Excellent problem solving skills
  • Good analytical skills
  • Attention to detail
  • Technically skilled in various creative formats and specifications
  • Client Service and Account Management in an agency world (people, process, tools)
  • Understanding of the marketing process and streams involved in strategy, planning, execution, analysis and reporting as it relates to digital media.
  • Proactive and strong negotiation skills
  • Good communicator (Internal and external)
  • Good organization skills
  • Strategic thinking with analytical skills
  • Fluent speaking and written business English
  • Keen understanding of project management

Application Closing Date
6th April, 2017.

How to Apply
Interested and qualified candidates should send their CV’s to: preye@hamiltonlloydandassociates.com kindly make the subject of the mail the job title.

Note: Only successful candidates will be contacted.

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