Fresh Job Recruitment at MTN Nigeria

Job Title: Manager, Lifestyle Products

Location: Lagos

Job Description

  • To position MTN Nigeria at the forefront of technological innovation within the telecom’s sector, through the development and support of MTN-branded, and 3rd Party content, portals and services that will attract and retain customers, grow ARPU and create new revenue streams
  • To manage the Lifestyle product and service lifecycle (from inception to launch to winding down products that no longer meet consumer needs), which includes enhancements of existing products and services.
  • The Manager Lifestyle supports the Senior Manger to analyse market data and customer insights to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class Lifestyle solutions that capture market share, drive optimal customer engagement and increase revenue.
  • Define and align the Lifestyle Products strategy and business plan to the overall Digital Product Development strategy and plan;
  • Execute the Lifestyle Products strategy and plans to optimize revenue and customer experience through valuable platforms and content;
  • Keep abreast of local and global best practice, identify trends and highlight areas in the business that need further development to create a competitive advantage for Lifestyle Products and MTN Nigeria Digital; and
  • Act as a product champion with the company, sharing the product vision effectively to senior stakeholders and driving agreement on product requirements and directions.
  • Stay abreast of technology waves and customer insights related to content, multimedia and portal services
  • Translate customer insights into innovative concepts that achieve business objectives while providing value to customer segments
  • Integrate product development requirement with technical capacity such Portals and devices
  • Balance and negotiate stakeholder requirements
  • Champion new portals product concepts, as well as existing key products and services across the organization
  • Own and maintain all platform and portal product and service business rules
  • Support all business units with regard to product development and support
  • Understand and propose direction for multimedia portal and services investments
  • Work and drive to optimise mobile device, content and applications value chain
  • Objectively and transparently identify and select 3rd Party Value Added Service Providers (VASPs) to work as MTN partners in providing innovative, essential and enabling MTN-branded content to maximizes stickiness to the MTN network. Ensures that process is fair and transparent, and in line with MTN’s ethics.
  • Ensure that MTN provides the best content to its customers.
  • Drive the 3rd Party VASP selection, sign-on and continuous engagement process with regard to content
  • Managing alliances with various Mobile Content & Application Providers for deploying their content through MTN’s distribution channels, and on all platforms like SDP / Play /SMS / IVRS/ WAP/WEB/USSD etc.
  • Assist the Senior Manager Content & Data in effectively providing guidance to the business concerning optimal revenue-share and commercial models that ensure that value is maximized across the content value chain.
  • Ensure that MTN is the best partner for the best VASPs Work with management and other key contributors and stakeholders to manage the translation of the Digital Product Development strategy into a Lifestyle innovation strategy, roadmap and product portfolio mix, and communicate these effectively with the team;
  • Manage and enforce all subscription business rules on HSDP, Play, charging and other VAS platforms. From access channels to product fulfilment.
  • Manage the Lifestyle product lifecycle from concept to developing detailed product specification to completing a smooth launch and monitoring and optimising future iterations to drive optimal customer engagement and revenue from Lifestyle platforms (i.e. coordinate post-launch activities to validate that the product works);
  • Work with internal and external partners across disciplines and platforms to identify, evaluate, prioritise and execute opportunities in line with the product roadmap, developing new and improving existing Lifestyle features/systems as customer needs change;
  • Increase Lifestyle performance and grow the portfolio and its contribution to the overall revenue of MTN Digital, ensuring that MTN maintains its position as a world class leader in Lifestyle products and services;
  • Collaborate with Solutions Delivery team to create strategies and plans by which technology will be developed or adapted to meet market needs and leverage opportunities;
  • Ensure products meet and exceed the highest processing standards including cost, revenue, security, technical precision and scalability.
  • Establish A/B tests, oversee successful execution of test plans and work with IT to ensure that all test environments are properly configured and available for each project;
  • Monitor and analyse new Lifestyle related technology trends and innovations, make recommendations to management on their potential applications to the business and use data analytics to inform product development decisions;
  • Ensure trends and patterns pertaining to customer requests and needs are identified and used to continually improve all aspects of product and service delivery (including systems, processes and procedures) and ensure customer needs and requirements are satisfied; and
  • Drive best practice, continuous improvement and innovation of products, services, processes and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
  • Manage Lifestyle applications and ensure content is collected, organised and displayed on the SDP, MTN Play or any other platforms in a way that it is relevant, up to date at all times and easily accessed by customers;
  • Drive research on various platforms and document competitive social, monetization and game features and ensure that optimal content is sourced for various target markets;
  • Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines around Lifestyle content;
  • Lead the establishment and maintenance of Lifestyle quality/process standards that will enhance the customer experience and cost efficiency; and
  • Manage the Lifestyle hierarchy, usability, and users’ requirements and needs.
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Job Condition

  • Frequent national travel
  • Long work hours

Experience & Training

  • A first Degree or post-graduate Diploma in Marketing, Accounting, Business Administration or a related discipline.
  • A first degree or post-graduate diploma in Engineering and/or Design.
  • Training and certification in Project Management is desirable
  • At least 7 years work experience of which includes:
    • 3 years in Product Development and Management experience in a Telecommunications-related environment
    • 2 years’ experience in advanced Project Management
    • 1 year in co-coordinating a number of external agencies and suppliers
  • 1 year experience in dealing with senior stakeholders within an established organization Training:
    • Leadership Development Programmes
    • Product & Services Innovation
    • Product & Services Support
    • Portals, content, data and messaging
    • Project Management
    • Time Management
    • Telecommunications Mini MBA

Minimum qualification

  • BA, BEd, BSc, BTech, HND or BEng.

Application Closing Date

12th April, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Engineer, Carrier Relations

Location: Lagos

Job Description

  • To support Interconnect and Roaming relations for technical and contract negotiations through supporting Internal/ external stakeholder’s expectations.
  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
  • Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
  • Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
  • Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
  • Sustain the right organizational culture and behaviors by demonstrating the vital behaviors every time.
  • Liaise with Finance, IS, NWG (Operations, Performance, Planning and NID units) and Marketing to determine technical responsibility for/to MTNN regarding Interconnect and Roaming responsibilities/ Requirements.
  • Adapt with and/ or adopt different Network Technologies, Vendors and Requirements from various Interconnect and Roaming Networks.
  • Engage in regular Interconnect and Roaming traffic Forecast towards positioning company to meet with the growth of the industry and Organizational goals and Objective.
  • Value created by optimising business projects/activities
  • Conduct research to determine the feasibility and practicability of prospective national and international Interconnect and Roaming partners Networks.
  • Co-ordinate and implement the technical requirements involved in implementing national and international interconnectivity between MTNN and other roaming and Interconnect operators.
  • Extract or collate and interpret related statistics to dimension exchanged commercial traffic between MTNN and respective network operators.
  • Design and update network interface platforms required to facilitate interconnectivity with partner operators or networks.
  • Manage interconnect projects E2E to ensure adequate project delivery.
  • Simplify, modernize and adapt the overall Carrier architecture in compliance with Network modernization or evolution as it relates to Interconnect and Roaming.
  • Design necessary programs for core and access networks based on agreements with interconnect partner.
  • Anticipate and document possible problems from call data information and map out strategies for mitigating related risks.
  • Updating of MTN Nigeria IR21 document based on communicated Network changes.
  • Use of Interconnect and Roaming Planning/ performance tools (locally and remotely hosted tools).
  • Manage changing requests for updates to network elements for launch or termination of service.
  • Manage updates to the IR21 document based on network changes.
  • Develop/oversee Technical plan and integration of new technologies e.g. LTE, VOLTE.
  • Coordination of all network configurations for products.
  • Technical project coordination of all Network teams for project and product releases.

Experience/Requirements

  • A First Degree in the Sciences preferably in Engineering.
  • Minimum of 3 years post degree
  • Fluent in English.
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium and/or BIG organization.
  • Experience in switching, transmission, Interconnect negotiation and/or Roaming Interworking Setup in the telecoms environment.
  • Experience and comprehension of Telecommunications management network philosophy and practice.

Training:

  • Transmission
  • Switching.
  • Project Management.
  • Research and Presentation skill set.

Minimum Qualification

  • BEd, BEng, B.Sc, BTech or HND

Application Closing Date

12th April, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Revenue Assurance Analyst

Location: Lagos

Job Descriptions

  • To support revenue assurance function in the business to minimize revenue loss from daily operations and identify revenue leakage
  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
  • Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
  • Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
  • Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
  • Sustain the right organizational culture and behaviors by demonstrating the vital behaviours every time.
  • Analyse and report post-paid revenue/collections accurately.
  • Develop tools, templates and processes to assist in automation of workflow.
  •  Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages
  • Execute audit queries on live data obtained from network operations and compare with corresponding billing data to ensure consistency.
  • Audit the billing system regularly to ensure accuracy of tariff rates; review and analyze billing data, rate plans and billing system table to determine areas of revenue leakage.
  • Perform regular audit of the information systems and network operations systems.
  • Document, quantify, and develop root cause analysis and suggest resolutions for billing issues identified.
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Job Conditions:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office.

Experience & Training

  • First degree in Computer Science, Mathematics, Statistics or any numerate discipline Possession of a professional certification, e.g. CISA, OCP (Developer) is an advantage  Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Professional experience in application development tools, including a working knowledge of data mining/analysis using statistical analytic system (SAS), SQL developer, problem solving and reporting/presentation.
  • Experience in revenue assurance, system audit, information technology services and business process review is desirable.
  • Experience in the telecommunication industry or any of the leading professional services firms is desirable Training: Training on controls, assurance and information systems.

Minimum Qualification  

  • BEd, BEng, BSc, BTech or HND

Application Closing Date
12th April, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Budget and Business Planning Analyst

Location:

Lagos

Job Description

  • To coordinate the preparation of NWG detail business plan and provide support for the development of MTNN business plan.
  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
  • Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
  • Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
  • Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
  • Sustain the right organizational culture and behaviors by demonstrating the vital behaviours every time.
  • Develop a costing model for all Network and Facility major projects like average BTS and Transmission site project total cost, working with all functional heads to continuously benchmark cost against standard costing models and other best practice.
  • Business cases evaluation and investment appraisal of key projects
  • Provide support for the development of MTNN business plan/forecast, coordinating and preparing Network Group business plan/forecast details.
  • Ensure accurate provision of financial information to support Nominal Plan Design, providing input into the preparation of Network Group financial related Board Papers.
  • Implement a Network Budgetary Model to capture all network material and software requirements which include building different models for BTS and switches operational cost requirements in terms of fuel, maintenance, etc.
  • Track and report financial ratios against budgetary baselines, ensuring accuracy and integrity of financial information and cost provided by all departments in Network Group.

Job Condition

  • Normal MTNN working conditions.
  • May be required to work extended hours.
  • Open plan office

Experience & Training

  • Fluent in English.
  • First degree in Accounting or any other related field (sciences or social sciences).
  • Partly/Fully qualified –ACA,ACCA,CIMA,CPA or MBA/MSC.
  • Minimum of 3 years experience in an area of specialisation; with experience working with others.
  • Experience working in a medium organization.
  • Experience covering similar functions in multinational Manufacturing and Telecommunication companies. This Includes:
    • Experience in a large customer service oriented organization.
    • Experience in financial statement analysis.
  • Budgeting and forecasting Training:
    • Best practices in budget preparation.
    • Financial Analysis.
    • Financial modelling in Excel.
    • Report Writing.

Minimum qualification

  • BA, BEd, BSc, BTech or HND

Application Closing Date

12th April, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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