We are recruiting to fill the position below:
Job Title: Customer Service Executive
Role Priorities / Responsibilities
- Handle customer complaints, process orders and provide information about the organization’s products and services.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Open customer accounts by recording account information.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Listen and respond to customers’ needs and concerns.
- Provide information about products and service.
- Take orders, determine charges, and oversee billing or payments.
- Review or make changes to customer accounts.
- Contribute to team effort by accomplishing related results as needed.
- Experience: 1 – 5 years
- The right candidate should possess a minimum of B.Sc/HND in any discipline.
- Customer Service,
- Product Knowledge,
- Problem Solving,
- Market Knowledge,
- Documentation Skills,
- Phone Skills,
- Resolving Conflict,
- Analyzing Information ,
Application Closing Date
28th April, 2017.
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