Job for an Application Support Analyst at Citibank Nigeria Limited

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

Job Title: Application Support Analyst
Location: Nigeria
Employee Status: Regular
Travel Time: No
Job ID: 16059344
Key Responsibilities:

  • To manage delivery and implementation of new applications as per TTS Technology and business management requirements.
  • Providing application functionality expertise to TTS Technology and Business units.
  • Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.
  • Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.
  • Manage the TTS Technology controls and compliance process as applicable to the application support function.
  • Business requirements elicitation on projects of all sizes, involving:
  • § – Stakeholder analysis and effective engagement with stakeholders at all levels
  • § – Facilitation of workshops and meetings
  • § – Problem analysis
  • § – Process mapping
  • § – Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements
  • § – Maintenance of a requirements traceability matrix.
  • Contribution towards the design and procurement of IT and business solutions, through
  • § – Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions
  • § – Production of Requests for Proposals and similar documents
  • § – Evaluation of third-party solutions
  • § – Design and mapping of new and changed business processes
  • § – Design of new and changed business roles, information flows, business documentation, and training, as required.
  • Contribution towards the testing of IT and business solutions, through
  • § – Producing, or assisting with the production of, test cases and scripts
  • § – Support of user acceptance testing.
  • Contribution towards the implementation of IT and business solutions, through
  • § – Liaison between IT staff and the business areas to ensure the effective implementation of technical components
  • § – Close working with business staff to implement changed business processes so that continuity is not impacted
  • Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.
  • Providing project management support to business managers who are responsible for delivering larger projects.
  • Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.
  • Managing production support for local and regional application including the Core Banking application
  • Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.
  • Supporting the business process automation and lean engineering effort of the business
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Development Value:

  • Gain experience of a mature applications development and support process in one of the largest financial institutions in the world
  • Expand and broaden understanding of a whole multitude of technologies
  • Benefit from interaction with diverse technology and business teams.
  • Develop relationships with our business and technology partners
  • Career progression potential into higher technology management for the right individual


  • Ideally, currently working in a large financial institution either as a permanent staff or as a consultant
  • Extensive exposure to core banking application and other transactional financial systems
  • Previous experience of project and implementation management is essential.
  • Previous experience of application development is desirable.
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  • Excellent knowledge of technology operating environments.
  • Knowledge financial systems and processes.
  • Working knowledge of programming and development techniques.
  • MS Office tools (Excel, Word, PowerPoint, Project)
  • Controls and compliance knowledge
  • Strong customer delivery focus
  • Oracle, Sybase, SQL Server (any one of these)


  • University Degree in Applied Numerate Science or Engineering
  • Knowledge and understanding of technology operating environments and databases
  • Programming Skills
  • 4-6 Years Working Experience in Software Development
  • Excellent Numerical Skills
  • Analytical and innovative skills
  • Excellent communication skills (including listening)
  • Ability to work in a team


  • Excellent communication skills (including listening)
  • A team player
  • An enthusiastic ‘can do’ approach
  • A positive and pro-active attitude
  • A history of delivering against agreed objectives

Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

How to Apply
Interested and qualified candidates should;
Click here to apply

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