Latest Vacancies at Dangote Group, 23rd May 2017

The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas,
Telecommunication, Fertilizer and Steel sector of the economy.
WSe are recruiting to fill the vacant position below:

Job Title: SAP ABAP Solutions Specialist
Location:
Lagos, Nigeria
Job Description

  • The SAP ABAP developer will have experiences with design, programming, documentation and testing of SAP applications based on functional requirements.
  • As SAP ABAP specialist you will be responsible for design of part of the solution and/or you will take part of the team development with ability to be promoted to the team lead position.

Your role will be:

  • Responsible for the ABAP development based on the technical designs
  • Performing complex ABAP programming, testing and debugging functions related to the implementation of SAP modules
  • Reporting quality of service
  • Taking ownership of the application development process and driving towards timely project conclusion
  • Closely communicating with functional and business teams, understanding the requirements and transforming these into technical designs

Requirements
What are we looking for?

  • Understanding of SAP ABAP development concepts, guidelines and SAP architecture
  • 3+ years of ABAP Technical/Development experience + hands-on programming experience
  • Hands-on implementation experience in SAP and the cross-function relationship between modules for forms, reports, interfaces, enhancements, BDC, LSMW, BADI, BAPI, workflow and other development work
  • Strong knowledge and understanding of SAP Transport layers, IDOCs and interfaces and the different kinds of Transport Request and SAP best practices in handling transports
  • A basic understanding of key business processes an advantage
  • Experience with planning work and delivery to a plan
  • Strong problem-solving ability with proven attention to detail
  • Strong ability to translate functional designs/requirements into technical design
  • Excellent communication skills, including written and fluent spoken English
  • Understand and be fluent in the Software Development Lifecycle (SDLC) and Quality Assurance methodologies for SAP upgrades and enhancement pack upgrades. Must be able to perform systems analysis and design activities in accordance with development methodology and institute best practices and appropriate standards
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Benefits
A chance to be a part of the dynamic IT team driving digital change within Africa’s premier indigenous manufacturing conglomerate.

Job Title: Service Desk Analyst
Location:
Lagos
Description

  • The Service Desk Analyst is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Analyst answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion.
  • The Service Desk Analyst escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.

Duties
Specific duties include but are not limited to the following:

  • Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
  • Respond to questions from all emails and callers.
  • Become familiar with Service Desk policies and services.
  • Become familiar with the Systems, Network, Database, Engineers, administrators, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Delivery Manager.
  • Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.

Requirements
General Requirements:

  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Creativity. Ability to think around problems and come up with creative solutions is helpful.
  • Ability to work with or without direct supervision
  • Excellent oral and written communication skills.
  • Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
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Operational Requirements:

  • Serve as the single point of contact within Dangote Group as well as group companies and subsidiaries for IT related issues
  • Dealing with hardware and application support queries and issues reported to the support desk
  • Take ownership and responsibility of an issues from start through to a successful resolution
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
  • Dealing with queries by following departmental procedures for fault resolution
  • The duties requires that the Service Desk Agent receives and logs work requests using ticketing applications such as Spiceworks or related applications
  • Ensures that supported customer accurately completes the approved work request with the date and time of submission
  • The Service Desk Agent must ensure the support team members close out their work orders properly

Benefits
A chance to be a part of the dynamic IT team driving digital change within Africa’s premier indigenous manufacturing conglomerate.

How to Apply
Interested and qualified candidates should:
Click here to apply

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