Membership Manager at the Chartered Institute of Personnel Management of Nigeria (CIPM)

The Chartered Institute of Personnel Management of Nigeria was established as an umbrella Association for Practitioners of Personnel Management in 1968 as the Personnel Management Association of Nigeria. In 1973, it was renamed as Institute of Personnel Management of Nigeria. Finally, Act No 58 of 1992 chartered the Institute.

We are recruiting to fill the position below:

Job Title: Membership Manager

Job Code: N06
Location: Lagos
Reporting to: Head of Marketing/Membership

Job Objectives

  • To manage and improve relationship with members through prompt response to members’ complaints and queries

Responsibilities

  • Establish regular communication with members and respond to their queries and inquiries.
  • Send out demand notice for membership subscription follow up on payments and send reminders to members with outstanding subscriptions.
  • Update members’ records on subscriptions’ payments
  • Facilitate accurate and up to date collation of members’ data
  • Embark on new membership drive through the various routes to membership into the Institute.
  • Regular update of customer records
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Knowledge, Skills, and Experience Needed

  • B.Sc/HND in Marketing or Business Administration
  • 4-5 years relevant experience.
  • Experience in Database Management and Customer Relationship Management (CRM) will be an added advantage
  • Computer literacy and proficiency in MS Word, MS Excel, and PowerPoint
  • Excellent Communication and Presentation Skills.

Key Performance Indicators (KPI’s):

  • Send out demand notices to members for next year by Q4 of current year
  • Monthly report of status of subscription payment
  • Quarterly reminder notice to members with outstanding payment
  • Monthly review of members records to confirm their currency
  • Monthly request to members to update their records.

Competencies:

  • Relationship Manager
  • Communicator
  • Record keeper

Application Closing Date
28th December, 2016.

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How to Apply
Interested and qualified candidates should send their applications using the Job Title and Job Code as subject of mail to: hrmj@cipmnigeria.org

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